Property Customer Support (Remote)

This role will be responsible for supporting our Property customers by serving as the first point of contact for onboarding and ongoing support.

Job Details

Job Title:  Property Customer Support  

Location(s):  Flexible on Canadian location; Edmonton or Toronto optimal      

Status: Full-time; Permanent

Reports to: Director, Property Operations

Travel: Minimal

Physical Environment: Home or Corporate Office

Mobile Device:  Yes (eligible for monthly stipend)

You will

• Ensure new Property clients are onboarded and trained to utilize benefits of our Communication Management Platform
• New Customer system set up, including outreach to determine profile preferences
• Ongoing customer support and follow up to address any customer issues or questions
• Maintain our FAQ database, adding new content as needed

You Have

Experience:

• Proven work experience in a customer support or service role
• Experience with client software (e.g. Outreach, Salesforce, Intercom) an asset

Required competencies/knowledge/skills/abilities:

• Excellent organizational and time management skills
• An exceptional oral and written communicator with strong presentation skills
• Customer centric – enjoys interactions with people
• Someone who takes initiative and has an entrepreneurial mindset
• Technically savvy and experienced using Google Suite and Microsoft Office tools
• A team player with the ability to work independently
• Bilingualism (French) an asset

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