< Back

Property Customer Support (Remote)

Work with a great team by onboarding and supporting our property partners

Job Posted: 

June 1, 2022

This role will be responsible for supporting our Property customers by serving as the first point of contact for onboarding and ongoing support.

Job Details

Job Title:  Property Customer Support  

Location(s):  Flexible on Canadian location; Edmonton or Toronto optimal      

Status: Full-time; Permanent

Reports to: Director, Property Operations

Travel: Minimal

Physical Environment: Home or Corporate Office

Mobile Device:  Yes (eligible for monthly stipend)

You will

  • Ensure new Property clients are onboarded and trained to utilize benefits of our Communication Management Platform
  • New Customer system set up, including outreach to determine profile preferences
  • Ongoing customer support and follow up to address any customer issues or questions
  • Maintain our FAQ database, adding new content as needed

You Have


  • Proven work experience in a customer support or service role
  • Experience with client software (e.g. Outreach, Salesforce, Intercom) an asset

Required competencies/knowledge/skills/abilities:

  • Excellent organizational and time management skills
  • An exceptional oral and written communicator with strong presentation skills
  • Customer centric – enjoys interactions with people
  • Someone who takes initiative and has an entrepreneurial mindset
  • Technically savvy and experienced using Google Suite and Microsoft Office tools
  • A team player with the ability to work independently
  • Bilingualism (French) an asset

To apply:

Send your resumé/CV and cover letter to careers@verticalcity.com

For information on our interview process, head to our careers section.


Some of our perks!

Comprehensive Benefits Plan

  • Healthcare
  • Dental
  • Paramedical (Massage, Chiro, Acupuncture, etc)
  • & more

Remote work friendly

Flexible Working Hours

  • Teams decide when you start and finish work each day

Professional Development Funding

  • Expand your skill set with education / professional development funding

Paid Volunteer Day

  • We encourage you to support an organization you believe in with your time! Works like an extra paid-vacation day

Home Office Equipment

  • We provide a laptop, extra monitor screens, dongles, and other accessories to get you up and running