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Coordinator, Property

Join our team as a Coordinator, Property

Job Posted: 

October 4, 2021

Vertical City is an exciting high-growth Scaleup that’s disrupting the digital out-of-home marketing industry. We’re at the intersection of machine intelligence and programmatic advertising to reinvent how the world’s largest brands are connecting with their target audience.

It’s simple. At Vertical City, we believe that smart, passionate people can do amazing things when they are clear on the objectives. Smart, passionate people and teams, with clear objectives, know what they need in order to do their best work. We want to empower our people to do their best work by providing flexibility around where and when they do it.


In 2021, we were selected as one of Quartz's Top Companies for Remote Workers!    

Job Purpose: Reporting to the Director, Property Operations, the Coordinator, Property will serve as the first point of contact for Property questions, and support the team with general customer support assistance. They will also manage ongoing interactions with network property users managing engagement, running monthly reports, assistance with Maintenance tracking, and occasional CRM updating.


Job Details

  • Job Title: Coordinator, Property
  • Location(s): Flexible on Canadian location; ideally Edmonton or Toronto
  • Status: 1.0 FTE; 6 Month Contract
  • Reports to: Director, Client Relations
  • Physical Environment: Corporate or Home Office


You will

  • Serve as first point of contact for property managers and their administrative staff, triaging to appropriate Vertical City team members
  • Ensure property questions and concerns are addressed in a timely manner
  • Elev8 Support
  • Primary Troubleshooting
  • Managing screen issues – hardware and software
  • Report issues to internal and/or external support teams
  • Liaise between property and internal or external support teams to ensure fix is completed
  • Uploading JPEG/PNG files to screens on behalf of properties
  • Undertake bi-weekly Elev8 Training for new clients
  • AirTable and Salesforce Management
  • Updating contact and property changes
  • Log communications with users and properties
  • Coordinate with Growth Team on survey administration
  • Follow property along “funnel” process
  • Assist in lead generation campaigns/proposal preparation
  • Administer engagement campaigns with Growth Team to existing users
  • Installation support:
  • Run User training sessions
  • Ensure welcome packages are delivered to all new clients

You Have

Education:  

  • Diploma or degree in business administration or related field an asset, but not required

Experience:  

  • 3+ years in customer service role
  • Experience in marketing capacity or environment an asset
  • Experience with CRM software (e.g. Outreach, Salesforce)


Required competencies/knowledge/skills/abilities:

  • Exceptional organizational, verbal and written communication skills
  • Strong presentation and communication skills
  • Proficient in Microsoft Office Applications
  • Exceptional customer service delivery
  • Data driven thinker
  • Ability to work in a fast-paced environment
  • Must have high attention to detail

To apply:

Send your resumé/CV and cover letter to careers@verticalcity.com

For information on our interview process, head to our careers section.


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Some of our perks!

Comprehensive Benefits Plan

  • Healthcare
  • Dental
  • Paramedical (Massage, Chiro, Acupuncture, etc)
  • & more

Remote work friendly

Flexible Working Hours

  • Teams decide when you start and finish work each day

Professional Development Funding

  • Expand your skill set with education / professional development funding

Paid Volunteer Day

  • We encourage you to support an organization you believe in with your time! Works like an extra paid-vacation day

Home Office Equipment

  • We provide a laptop, extra monitor screens, dongles, and other accessories to get you up and running